Refund policy

Refund & Return Policy:

At Maison Croyez, every diffuser and every scent is crafted to elevate your home. If your experience falls short of that promise, we will make it right within the terms below.

By placing an order with Maison Croyez, you agree to the policies described on this page.

30-Day Money Back Guarantee:

Every order is covered by a 30-day money back guarantee, starting from the date of delivery confirmed by carrier tracking.

To be eligible for a return and refund:

  • Your return request must be submitted within 30 calendar days of delivery.
  • Diffusers must be in like-new condition, free of damage, and returned with all original packaging and accessories.
  • Scent oils must be sealed and unopened. Opened or used oils are final sale and cannot be returned or refunded.
  • You must contact us and receive return approval before shipping anything back. Unapproved packages cannot be processed.
  • Return shipping is arranged and paid by the customer. A tracked shipping service is required. Maison Croyez is not responsible for return packages lost in transit without valid tracking.

Bundles (diffuser + scent): If the scent has been opened or used, the refund applies to the diffuser only. If the scent is sealed and unused, both items are refundable.

Missing items: If a returned package arrives incomplete, the value of the missing items will be deducted from your refund.

Once your return is approved, please ship it within 7 business days. After we receive and inspect your return, your refund will be issued to your original payment method within 5 to 10 business days.

To start a return, email us at info@maisoncroyez.com with the subject line RETURN + your order number.

One-Year Limited Warranty:

Every Maison Croyez diffuser is covered by a one-year limited warranty against manufacturing defects, starting from the date of delivery.

What is covered:

  • Electrical or mechanical failure under normal use
  • Manufacturing and material defects

What is not covered:

  • Damage from drops, spills, misuse, or improper cleaning
  • Use of oils not intended for your diffuser model
  • Normal wear from everyday use
  • Lost, stolen, or discarded units

Warranty claims are resolved through replacement, not refund. To open a claim, email us at info@maisoncroyez.com with the subject line WARRANTY + your order number, along with a short description and a photo or video of the issue. If approved, we will ship your replacement within 3 to 5 business days of receiving the defective unit.

Each product is eligible for one warranty replacement per order.

Order Cancellations & Changes:

You may cancel or modify your order within 1 hour of purchase. Email us at info@maisoncroyez.com with the subject line CANCEL + your order number. After 1 hour, orders enter fulfillment and can no longer be cancelled.

Within that window, we can also help with:

  • Address corrections
  • Item changes
  • Adding items to your order

Please verify your shipping address before completing your purchase. Maison Croyez is not responsible for orders shipped to an incorrect address entered by the customer.

Lost or Stolen Packages:

If your tracking shows no movement for 10 business days, or your package is confirmed lost by the carrier, contact us and we will send a full replacement or issue a full refund, your choice.

If tracking shows delivered but you cannot locate your package, please check with household members and neighbors, then contact us within 7 days so we can open a carrier investigation and resolve it.

Refused & Returned-to-Sender Packages:

If a package is refused or returned to sender, you are eligible for a free reshipment or a full refund once it arrives back at our facility.

Non-Refundable Items:

  • Opened or used scent oils
  • Original shipping fees and express shipping upgrades
  • Digital products and services

Maison Croyez Support: Monday to Friday, 9:00 AM to 6:00 PM (EST) Email: info@maisoncroyez.com